BLOSSOMANIA — TERMS AND CONDITIONS

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1. About Us and These Terms

1.1. Blossomania terms and condition.

Email: info@blossomania.co.uk
Telephone: 07481 616066
Website: www.blossomania.co.uk

1.2. These Terms and Conditions apply to the hire of decorations, floral installations, event styling and related services provided by Blossomania.

1.3. Please read these Terms before confirming a booking. We will make them available to you before you enter into a binding contract.

1.4. Submitting an enquiry through our website does not create a confirmed booking or an obligation to pay.

1.5. A booking becomes confirmed only when we have accepted the booking, you have agreed to the quotation and applicable Terms and Conditions, and the required booking deposit has been received.

1.6. Your confirmed quotation will identify the agreed decorations or services, event date, venue, price, deposit, payment deadline and any additional charges.

1.7. Where we agree individual arrangements with you in writing, those arrangements will take precedence over these standard Terms to the extent of any inconsistency.

2. Prices and Minimum Hire Value

2.1. All prices are quoted in pounds sterling (GBP).

2.2. Blossomania is not VAT registered. No VAT is charged.

2.3. The minimum decoration hire order is £100, excluding delivery and setup.

2.4. Customers are welcome to submit an enquiry for any amount. Submission of an enquiry does not guarantee that a booking below the minimum value will be accepted.

2.5. Prices displayed on our website are indicative of the listed hire options. The final quotation will confirm the decorations, quantities, selected variations, delivery arrangements and total price.

2.6. Standard decoration hire prices are based on a hire period of up to 24 hours unless otherwise agreed in writing.

2.7. Any additional services, customisation, extended hire periods or special venue requirements will be priced and agreed before booking confirmation.

2.8. We will not add undisclosed compulsory charges to an agreed booking. Any subsequent changes to the agreed price require your consent.

3. Booking Deposits

3.1. A booking deposit is required to secure your event date and the agreed decorations or services.

3.2. For standard decoration hire, the booking deposit is 20% of the confirmed booking value.

3.3. Short Notice Deposit - for bookings made less than 7 days prior to the event date, the deposit required will be equal to 100% of the hire fee. This deposit is non-refundable under any circumstances.

3.4. For bespoke installations and custom-made projects, the booking deposit is 50% of the confirmed booking value.

3.5. Where a booking includes both standard hire and bespoke elements, the applicable deposit for each component will be clearly itemised in the quotation.

3.6. Booking deposits are advance payments towards the agreed total price, not additional fees.

3.7. Bespoke deposits may be used towards design work, preparation, materials, production and other agreed project costs.

3.8. If you cancel a booking, any deduction from your deposit will be calculated under Section 6. A deposit is not automatically forfeited in every circumstance.

3.9. The booking date and selected products are not reserved until we have confirmed the booking and received the required deposit.

4. Final Payments and Late Payment

4.1. The outstanding balance and its payment deadline will be clearly stated in your confirmed quotation or invoice.

4.2. Payment is normally made by bank transfer. Cash payment on delivery may be accepted where this has been expressly agreed with Blossomania in advance.

4.3. Where cash payment on delivery has been agreed, payment must be made at the agreed time, normally before installation begins.

4.4. If a payment becomes overdue, we will contact you and give you a reasonable opportunity to resolve the matter.

4.5. We reserve the right to recover outstanding contractual sums and any reasonable, evidenced losses caused by late payment, to the extent permitted by applicable law.

4.6. We do not impose an automatic percentage penalty on the entire booking value for late payment.

4.7. Where a material payment remains outstanding, we may suspend performance after giving appropriate notice and a reasonable opportunity to pay, taking account of the event date and circumstances.

4.8. Any cancellation or suspension arising from non-payment will be handled fairly and in accordance with applicable consumer law.

5. Bespoke Installations and Personalised Items

5.1. Bespoke services may include custom floral installations, personalised signs, made-to-order decorations, specific colour schemes and other individually designed work.

5.2. Before confirming a bespoke booking, we will agree the project specification, scope, price and any relevant deadlines with you.

5.3. Bespoke work may involve purchasing materials, commissioning supplies and undertaking design or production before the event date.

5.4. Changes requested after booking confirmation may result in additional costs or an adjusted completion schedule. We will explain and agree any additional charges before proceeding.

5.5. If a bespoke booking is cancelled, any amounts retained will reflect reasonable losses arising from the cancellation, including work already completed, non-recoverable materials or supplier commitments, and any other recoverable loss, subject to applicable law.

5.6. We will take reasonable steps to reduce avoidable losses.

5.7. Where statutory cancellation rights apply, nothing in these Terms removes or restricts those rights. Certain personalised goods or date-specific services may qualify for statutory exceptions, depending on the nature of the contract. Any applicable exception will be explained before booking confirmation.

6. Cancellation by the Customer

6.1. If you need to cancel your booking, please notify us in writing by email as soon as possible.

6.2. We understand that event plans can change. We will assess any cancellation charge fairly, taking account of the booking and the stage of preparation.

6.3. A cancellation charge may reflect reasonable losses directly arising from the cancellation, including:

• Design or preparation work already completed.

• Materials or personalised items ordered specifically for your event that cannot reasonably be reused or recovered.

• Non-refundable third-party commitments reasonably entered into for your booking.

• Reasonable loss of profit or lost booking opportunities directly attributable to the cancellation, where supported by the circumstances.

6.4. When calculating any cancellation charge, we will take account of costs saved by not providing the services, recoverable materials, and reasonable opportunities to reduce our losses or accept another booking.

6.5. We will not charge twice for the same loss.

6.6. Cancellation closer to the event date may result in a higher charge because more work may have been completed and there may be less opportunity to replace the booking. However, no fixed percentage of the total booking price is automatically payable solely because cancellation occurs within a particular number of days.

6.7. Any deposit or advance payment already received will be credited against the reasonable cancellation charge. If the amount paid exceeds the charge lawfully due, we will refund the difference.

6.8. If the amount lawfully due exceeds payments already received, we may request the outstanding balance with an explanation of how it has been calculated.

6.9. On request, we will provide a reasonable explanation of cancellation deductions.

6.10. Where a refund is due, we will arrange it promptly, normally within 14 days of confirming the amount.

6.11. Any statutory cancellation rights that apply to your contract remain unaffected.

7. Changes and Postponement of an Event

7.1. If you wish to change the date, venue, products or scope of your booking, please contact us as soon as possible.

7.2. We will make reasonable efforts to accommodate changes, subject to availability and practical limitations.

7.3. Changes may affect the price or require additional materials, labour or transport. Any revised costs will be explained and agreed before proceeding.

7.4. If a new date is unavailable, or the changes amount to cancellation of the original booking, Section 6 will apply, subject to your statutory rights.

7.5. We will not impose arbitrary administration fees for reasonable change requests.

8. Cancellation or Changes by Blossomania

8.1. We will take reasonable care to fulfil confirmed bookings as agreed.

8.2. If circumstances arise that may prevent or delay performance, we will notify you as soon as reasonably possible and discuss appropriate alternatives.

8.3. We will not substitute materially different decorations or services without your agreement.

8.4. Where we cannot fulfil a confirmed booking, we will offer an appropriate remedy, which may include an agreed alternative, rescheduling or a refund for services not provided.

8.5. If Blossomania cancels a booking without a lawful justification, your rights to refunds and other remedies under applicable law are preserved.

8.6. Neither party will be automatically charged for losses that the law does not permit the other party to recover.

9. Delivery, Installation and Collection

9.1. Blossomania operates from the Hemel Hempstead area, with delivery calculations based on our HP2 4BU location.

9.2. Delivery is free within a five-mile radius of that location.

9.3. For delivery locations beyond five miles, the standard published delivery rate is £1.80 per chargeable mile, calculated according to the applicable distance and routing method used in your quotation.

9.4. The standard quoted delivery charge includes delivery, installation and collection, unless specific additional services or exceptional requirements are expressly identified in the quotation.

9.5. Any applicable Congestion Charge, toll, parking, access or other exceptional transport costs will be clearly identified before booking confirmation.

9.6. Delivery on public holidays carries an additional £30 charge. Public-holiday collection does not attract a separate public-holiday collection surcharge.

9.7. Standard installation and collection times will be agreed with you in advance and confirmed as part of the booking arrangements.

9.8. Standard hire is for up to 24 hours unless a different duration is agreed.

9.9. If your venue requires same-day collection, our standard latest collection time is 11:30 pm. Collection after 11:30 pm, where available and agreed, carries an additional £30 late-night collection charge.

9.10. If you request an extended hire period or delayed collection beyond the agreed time, we will advise you of any applicable additional charge before agreeing the change.

9.11. You must provide accurate venue details and inform us in advance of loading restrictions, stairs, lifts, parking restrictions, access times, venue rules and any other circumstances that may affect delivery or installation.

9.12. We will discuss any necessary changes to the agreed service or quotation if information supplied about venue access is materially inaccurate.

10. Venue Suitability and Outdoor Use

10.1. You are responsible for ensuring that the venue permits the agreed decorations and provides a reasonably suitable space for installation.

10.2. The installation area must be safe, accessible and appropriate for the dimensions and nature of the products.

10.3. Flower walls, arches and other decorations may be used outdoors only where the specific product is suitable and weather conditions permit.

10.4. Products must not be exposed to rain, strong winds or other conditions likely to cause damage or create a safety risk.

10.5. Paper giant flowers are designed for indoor use only.

10.6. Outdoor bookings should have a suitable sheltered alternative available if weather conditions deteriorate.

10.7. Blossomania may refuse or stop an installation where proceeding would present a genuine safety risk, and will discuss reasonable alternatives with you.

10.8. Any financial consequences of an installation being unable to proceed will be assessed fairly, taking account of the cause, work already undertaken, costs saved and applicable consumer rights.

11. Care of Hired Decorations

11.1. All hired decorations remain the property of Blossomania unless a separate written sale agreement expressly provides otherwise.

11.2. You must take reasonable care of the hired items while they are in your possession or control.

11.3. Hired decorations must not be moved, dismantled, modified or used contrary to reasonable care and safety instructions without our agreement.

11.4. You should take reasonable steps to prevent accidental damage, theft or misuse by event attendees.

11.5. You are not responsible for ordinary wear and tear arising from normal permitted use.

11.6. You will not be charged for damage caused by Blossomania or its personnel, or for losses for which you are not legally responsible.

12. Damage, Loss and Replacement Costs

12.1. If hired decorations are damaged or lost as a result of misuse, negligence or a breach of reasonable care instructions for which you are responsible, we may seek reimbursement of the resulting reasonable loss.

12.2. Where an item can reasonably be repaired, the charge will reflect the reasonable cost of repair.

12.3. Where repair is not practical, any replacement charge will reflect the reasonable cost of an equivalent item, taking account of its age, condition and value.

12.4. We will not automatically charge the full new replacement price for an older item without considering its condition and actual loss.

12.5. We will explain and, where reasonably available, provide supporting photographs, quotations, invoices or other evidence for any damage or loss charge.

12.6. We do not ordinarily require a separate security deposit for damage. This does not remove your responsibility for damage or loss where legally established.

13. Photography and Promotional Use

13.1. Blossomania may photograph its own decorations and installations for use in its portfolio, website, social media and promotional materials.

13.2. We primarily photograph decorations rather than event guests.

13.3. We will respect reasonable venue restrictions, privacy requirements and applicable intellectual property rights.

13.4. Photographs that identify customers, guests or other individuals will only be used where an appropriate lawful basis and any necessary permissions have been established.

13.5. If you have specific concerns about photography at your event, please notify us in advance so that we can discuss suitable arrangements.

14. Our Responsibilities and Your Legal Rights

14.1. Blossomania will provide its services with reasonable care and skill and in accordance with the agreed booking.

14.2. We will take reasonable steps to ensure decorations are suitable, properly maintained and safely installed.

14.3. Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

14.4. Nothing in these Terms removes or reduces your statutory consumer rights, including applicable rights under the Consumer Rights Act 2015.

14.5. We are responsible for losses where required by law. We do not seek to exclude liability for losses directly caused by our failure to perform our legal or contractual obligations.

14.6. Any concern about the products or services supplied should be reported to us as soon as reasonably possible so that we have an opportunity to investigate and propose an appropriate remedy. Delaying a complaint does not remove your statutory rights.

15. Events Outside Our Reasonable Control

15.1. Unforeseen events such as severe weather, serious transport disruption, venue closure or other circumstances outside a party's reasonable control may affect performance.

15.2. If such circumstances arise, we will notify you promptly and discuss reasonable alternatives, including rescheduling where practical.

15.3. Any refund, cancellation charge or other remedy will be determined in accordance with applicable law and the circumstances of the booking.

15.4. This section does not automatically entitle Blossomania to retain all payments for services it has not provided.

16. Privacy and Personal Information

16.1. We collect and use personal information provided during enquiries and bookings for purposes such as responding to enquiries, preparing quotations, arranging delivery and providing the agreed services.

16.2. We will handle personal information in accordance with applicable UK data protection law and our Privacy Notice.

16.3. We will not treat submitting an enquiry as consent to unrelated direct marketing.

16.4. Customers may contact info@blossomania.co.uk with questions about their personal information.

17. Complaints and Dispute Resolution

17.1. If you are dissatisfied with any aspect of our service, please contact us at info@blossomania.co.uk.

17.2. We will investigate complaints fairly and respond within a reasonable time.

17.3. We encourage customers to contact us directly first so that we have an opportunity to resolve any concerns.

17.4. If a dispute cannot be resolved, either party may exercise their legal rights. Nothing in these Terms prevents a consumer from accessing a court or other legally available remedy.

17.5. These Terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply to the customer.

18. Changes to These Terms

18.1. We may update these Terms from time to time.

18.2. Updates will apply to future bookings after the new Terms have been made available.

18.3. We will not retrospectively change the Terms of an existing confirmed booking without agreement, except where required by law.

18.4. The version of the Terms provided and agreed at booking confirmation will form part of the booking documentation, together with the confirmed quotation and any expressly agreed written changes.

Blossomania
Email: info@blossomania.co.uk
Telephone: 07481 616066
Website: www.blossomania.co.uk